Topics

ETIQUETTE

• Attitude

• Verbage

• Attire & Impression

COMMUNICATION

• Purpose

• Verbal vs Written

• Follow-up

TIME MANAGEMENT

• Objectives

• Planning & Scheduling

• Efficency

 CALL CENTER

• Response Time

• Dispatching for Profit

• Consistency

SALES

• Presentation

• Options & Value

• Closing

• Residential vs Commercial

TECHNICIANS

• Technical Training

• Consistancy

• Follow-Through

SUPPORT STAFF

• Accuracy

• Timely

• Orderly

• Cleanly
  
  

HUMAN RESOURCES

• Recruiting

• Onboarding / Offboarding

• Training

• Legal
  
  

LEADERSHIP 

• Planning

• Leadership

• Project Management

• Expections

• Accountability

• Problem Resolution
  
  

BUSINESS CONCEPTS

• Business Basics

• Operations

• Key Performance Indicators (KPI's)

• Profit & Loss (P&L)

• Marketing

• Memberships
  
  

TECHNOLOGY

• Use

• Software

• Hardware

• Confidentiality